Privacy Policy

1. Who We Are

Donnie Bet Pty Ltd (ABN 43 456 426 1240), trading as DonnieBet, is a licensed bookmaker regulated by Racing NSW and operates the website donniebet.com. In this Policy, "we", "us" and "our" refer to Donnie Bet Pty Ltd.

2. Information We Collect

2.1 Personal Information

When you register or use our services, we collect:

• Full name, date of birth, residential address
• Email address and mobile phone number
• Government-issued identity documents (e.g. driver's licence, passport) for KYC/AML verification
• Financial information (bank account details, transaction history) for payments and fraud prevention
• Username, password (hashed) and account preferences
• Betting history and wagering patterns

2.2 Technical Information

We automatically collect device identifiers, IP address, browser type and version, pages visited, time stamps and referral sources via cookies and similar technologies. See our Cookies Policy for details.

3. How We Use Your Information

• To open, verify and manage your account
• To process deposits, withdrawals and settle bets
• To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
• To meet responsible gambling obligations including self-exclusion reporting to BetStop
• To detect and prevent fraud, cheating and account misuse
• To send you account notifications, promotions and relevant wagering news (you may opt out at any time)
• To improve our platform through analytics
• To respond to your enquiries and complaints

4. Disclosure of Your Information

We may share your information with:

• Regulators and law enforcement — Racing NSW, AUSTRAC, state gaming authorities and police where required by law
• Payment processors — banks and payment gateways to process transactions
• Identity verification providers — third-party KYC/AML services
• BetStop — the National Self-Exclusion Register operated by the Australian Communications and Media Authority
• IT service providers — cloud hosting and analytics providers bound by data processing agreements

We do not sell your personal information to third parties for marketing purposes.

5. Security

We use industry-standard SSL/TLS encryption, two-factor authentication options, and access controls to protect your data. Despite our efforts, no internet transmission is completely secure; we encourage you to protect your password and notify us immediately of any unauthorised access.

6. Data Retention

We retain your personal information for a minimum of 7 years following account closure to meet AML regulatory requirements. Anonymised analytics data may be retained indefinitely.

7. Your Rights

Under the Privacy Act, you may request access to, or correction of, your personal information. To make a request, contact [email protected]. We will respond within 30 days.

8. Cookies

Please refer to our Cookies Policy for full details on how we use cookies and tracking technologies.

9. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via email or a site notice. Continued use of DonnieBet after changes constitutes acceptance.

10. Contact Us

Privacy enquiries: [email protected]
Donnie Bet Pty Ltd, Level 10, 1 Market Street, Sydney NSW 2000, Australia
Phone: 1800 DONNIE (1800 366 643)